Privacy Policy Questions Players Ask
When you close your account, we stop processing your data for gameplay and marketing. Your personal information remains encrypted in storage for five years to meet legal and fraud-prevention requirements. You can request permanent deletion, which we complete within 30 days unless local regulations require longer retention.
No. Your payment app passwords are never shared with us. When you deposit, your bank or payment provider verifies you directly. We only receive confirmation that the deposit cleared. Your payment credentials stay between you and your bank or wallet provider.
Go to Account Settings, select Privacy & Security, then click Download My Data. We compile your profile, game history, deposit records, and withdrawal transactions into a file we email you within two business days. You can also request this via live chat.
We do not sell your personal information. We share data only with payment processors and live-table studios strictly to operate your account and deliver the lobby. Each partner signs a contract guaranteeing they cannot sell or repurpose your data.
We use session cookies to log you in and functional cookies to save your language and game preferences. We do not use advertising cookies or share your browsing behavior with third parties. You can disable non-essential cookies in your browser settings anytime.
We retain your account records, including deposits, withdrawals, and game activity, for five years from your last transaction or account closure. This period ensures we can verify payouts, handle disputes, and meet local accounting rules. After five years, we archive and then delete the data.
Change your password immediately and contact our live chat team or email support with your account username and the date you noticed unusual activity. We review login history, freeze the account if needed, and work with you to secure it. Report any unauthorized withdrawals right away so we can investigate.
